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Complaints Procedure



Complaints and Compliments

If you have any queries about any aspect of this pharmacy (good or bad!!) please do not hesitate to let us know. You can tell us any way you like; face to face, in writing, by telephone, letter, fax, eMail, text message etc. if it is something we are doing wrong, then you will do us and all our customers a favour if you give us a chance to fix it. If it is something we are doing right we'll go right ahead and use it in our advertising! We will be periodically be sending you questionnaires to find out how satisfied you are with our service, so that is another way you can let us know.


If you are dissatisfied with any aspect of the service provided by this pharmacy, please contact the pharmacist in charge. If you are still not happy then you may contact the owner or the PCT complaints system.

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