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Signposting Services


Problems for specialists

If you are looking for help in the health or social service sector, we can provide a list of departments that should be able to help (list enclosed on web site as well as in pharmacy).


Our web site can direct you to national and local self help and health organisations, which can offer a great deal of useful and practical advice.

You may have noticed that we record all items that you bring in on our computerised Patient Medication records (PMR). Our computers alert us to any drug interactions or unusual doses. They keep track of what you collected and when, and of any itemise may have owed you from your last prescription.

A: NHS Services

NHS Direct

0845 4647

A 24 hour nurse advice and health information service.

Out of Hours Service

0844 811 3060

Deals with clinical problems that require (or may require) urgent clinical support that cannot wait until the next working day.

South West Hampshire PCT Alliance http//

Patient Advice and Liaison Service (PALS)

023 8087 4545

e-mail or

PALS offer information and assistance to anyone who needs guidance and support about care provided by local health services in the local Primary Care Trust.

B: Patient Groups

Community and Voluntary sector organisations

e.VOLve is an interactive and searchable site of community and voluntary organisations in Hampshire and the Isle of Wight.

Patient UK

The aim of this website is to provide non-medical people in the UK with good quality information about health and disease. The authors do this by writing evidence based information leaflets on a wide range of medical and health topics. They also review health and illness related websites and link to many of these from the web directory included on this website. UK sites are the primary links in the web directory as they feel that residents in the UK prefer to obtain health information from UK sources. They also suggest some links to selected overseas sites.

The Patients Association

The Support Groups database provides contact details and background information on over 1,000 self help and patient organisations throughout the UK. Entries also appear in the Health Address Book, published by the Royal Society of Medicine Press, in collaboration with the Patients Association.

PO Box 935, Harrow, Middlesex, HA1 3YJ

Tel: 020 8423 9111 Fax: 020 8423 9119

Helpline: 08456 084455

D: Hampshire Social Services

Social Services offices are open 8.30am-5pm Monday to Thursday and 8.30am-4.30pm on Fridays, but you can leave a message on the answerphone at all other times.

Social Services Direct

You can contact Hampshire Social Services in the evening and at weekends on 0845 600 45 55. This helpline is staffed by social workers and other specialists who can deal with anything from advice about how best to help an elderly relative to getting help in an emergency.

Emergency help
If you need emergency help when offices are closed, for example, in cases of child protection or mental illness, you should phone: for Hampshire and Portsmouth 0845 600 45 55 for Southampton 023 80 233344

Russell House, 26-28 Romsey Road, Eastleigh S050 9AN
Textphone 023 8065 2998
Tel 023 8061 8722 Fax 023 8065 2420

The Health Centre, Civic Way, Osborn Rd, Fareham PO16 7EP
Textphone 01329 827838
Tel 0845 600 45 55 Fax 01329 829745


West Shore House, West Street, Hythe, Southampton, SO45 6AA

Textphone 023 8084 8990

Tel 023 8084 6953 Fax 023 8084 0270

Lymington (also covers New Milton & Fordingbridge)

Avenue Road, Lymington, Hampshire, SO41 9YB

Textphone 01590 625129

Tel 01590 625000 Fax 01590 625005

Former Magistrates Court, Church Street, Romsey S051 8AQ
Textphone 01794 511585
Tel 01794 526000 Fax 01794 526001

Social Services Headquarters
Trafalgar House, The Castle, Winchester S023 8UQ
textphone 01962 868639
Tel 01962 847208 Fax 01962 847159

Social Services offices are open 8.30am-5pm Monday to Thursday and 8.30am-4.30pm on Fridays, but you can leave a message on the answerphone at all other times.


A comprehensive, up-to-date and accurate source of information on vaccines, disease and immunisation in the UK.

Finding a doctor in your area

Finding a dentist in your area

Finding an optician in yours area

Smoking Cessation

NHS Smoking Helpline 0800 169 0169

Local contact 0845 634 4484

Young People

The websites are specifically for children and young people and cover a wide range of health and care issues.

Sexual health site for young people &

General health for young people &

For information on young people's clinics 023 8038 8916

Information, advice, counseling & support – It's Your Choice 0800 515919

Support Services

This section focuses on where to find support for a wide range of medical or physical conditions, links to organisations that can help you in a wide variety of ways and how you can volunteer your time to assist support organisations who help people in need of health or social care.

Many of these organisations focus on specific conditions, for example cancer and arthritis. These organisations provide valuable information on conditions and the treatments that may be available for them. They often provide details of local support groups which can be contacted directly. There are also a number of charities who provide help services and who often need volunteers in order to continue the work they do

C: Local Councils

Winchester City Council

Links to local organisations and agencies tackling key priorities for health improvement and social inclusion across the Winchester District.

Health for All, Winchester City Council, City Offices, Colebrook Street, Winchester, SO23 9LJ

Tel: 01962 848165 Fax: 01962 841365


Eastleigh Borough Council

Civic Offices, Leigh Road, Eastleigh, SO50 9YN
Telephone: 023 8068 8068 Fax: 023 8064 3952,

Text: 07797 877001

New Forest District Council

Appletree Court

Lyndhurst, Hampshire, SO43 7PA
Tel: (023) 8028 5000 Fax: (023) 8028 5555
Minicom/Text Tel: (023) 8028 5416

Town Hall

Avenue Road, Lymington, Hampshire, SO41 9ZG
Tel: (023) 8028 5000 Fax: (023) 8028 5943

(Customer Services out-of-hours answerphone 01590 646123)

Test Valley Borough Council

Test Valley Borough Council, (Main Office Address), Beech Hurst, Weyhill Road Andover, SP10 3AJ

Contact the Environment and Health Service using any of the following:
Andover Area 01264 368000
Romsey Area 01794 527700

E: Voluntary & Other Organisations

This list is not exhaustive. Other local and national organisations are available to support patients, carers and professionals.

Age Concern

Age Concern supports all people over 50 to ensure that they get the most from life. They provide essential services such as day care and information.

0800 00 99 66

Andover 01264 354425

Hampshire 01962 868545

New Forest East 023 8084 1199

023 8066 1428

Romsey 01794 521549

Winchester 01962 840667

Alcoholics Anonymous

Self-help group to aid in the recovery of alcoholics

0845 769 7555

Local branch

Alcohol Concern

For people who want to find out more about alcohol, it's effects and how to cut down.

020 7928 7377

Allergy UK

Aims to increase understanding and awareness of allergy, to help people manage their allergies, to raise funds for allergy research and to provide training in allergy for health care professionals.

Allergy Helpline -

01322 619864

Alzheimer's Society

Information and education for carers and professionals.

0845 300 0336

Winchester 01962 890004

New Milton 01425 626060

Arthritis care

Meetings, visits and outings for arthritis sufferers

0808 800 4050

Local branch


Barnardo's helps children, young people and their families over the long term to overcome the most severe disadvantages - problems like abuse, homelessness and poverty - and to tackle the challenges of disability.

British Heart Foundation

Research, patient and professional education, Provide life-saving cardiac equipment and support for rehabilitation and patient care.

01225 463616450 70 80 70art Information

British Lung Foundation

The organisation works for those affected by lung disease, through research and support groups.

08458 505020

British Pregnancy Advisory Service

Provider of abortion services with a national network of consultation centres and clinics. Also emergency contraception and services for those who want to be sterilised or have a vasectomy.

0845 7304030

British Thyroid Foundation

Information and support for those with thyroid disorders and for their families


Cancer information service, with over 4,500 pages of up-to-date cancer information, practical advice and support for cancer patients, their families and carers.

0808 800 1234

Carers UK

IInform carers of their rights and what help is available so that they can make choices about their lives. Campaign for a better deal for carers and provide training and advising professionals

0808 808 7777

Caring in Crisis

Confidential pregnancy counselling. Free pregnanacy tests, post abortion and miscarriage counselling, practical help and suport.

01962 848033

Care Confidential: 0800 02822281


Free 24-hour helpline for children and young people. Children and young people can call the helpline about any problem, at any time - day or night.

0800 1111

Citizens Advice Bureau

Help people resolve legal, money and other problems by providing free information and advice

Andover, Stockbridge & Whitchurch

01264 365534

B. Waltham & Wickham 01489 896376

Lymington 0870 1264092

Totton 023 8068 3978

Waterside 0870 164089

Winchester 01962 84800

Contact the Elderly

Social support on a Sunday, for the older person who lives alone.

0800 716543

The Continence Foundation:

Aim to provide information, advice and expertise and to raise awareness about bladder and bowel problems. Education and research.

0845 345 0165

Continent Advisory Service

023 8084 8040

Diabetes UK:

Works for people with diabetes, funding research, campaigning and helping people live with the condition.

0845 120 2960

020 7424 1000

Disability Information Service

Providers of a comprehensive national database of disability information. It will signpost you to the main UK organisations, support groups and other helplines working in the disability field, or help you to find a disability information service with local knowledge in your area.

01306 742282

Disability Living Foundation

The Disabled Living Foundation supports people with disabilities and older people. The goal is to enhance opportunities for people to achieve greater mobility and independence and to confront barriers excluding them from doing so.

0845 130 9177

Text phone

020 7432 8009

Down's Syndrome Association

Provide information and support for people with Down's syndrome, their families and carers, as well as being a resource for interested professionals.

0845 230 0372

Epilepsy Action

Epilepsy information with an email helpline service (aim to reply within five working days).

0808 800 5050


Government campaign web site providing drugs advice, information and support for young people and parent/carers.

Helpline 0800 776600

Gamblers Anonymous

Garden Room

Friends meeting House, Colebrook St, Winchester

Sundays at 19.30

Help the Aged

Campaign group working with older people.

0808 800 6565

Textphone -Minicom 0800 26 96 26


Personal emergency alarm service for those who fell vulnerable at home.

Andover 01264 405615

New Forest 023 8028 5000

Winchester 01962 856488

MacMillan Cancer Relief

Supports people living with cancer. Services include doctors, nurses, building and patient grants.

0808 8082020

Marie Curie Cancer Care

Provides free nursing to give terminally ill people the choice of dying at home supported by their families.

01495 740845

023 8023 6367


Support and information for families and professionals about learning disabilities.

Local branch Southampton

023 8058 4088

Mental Health Foundation

Aims to help people survive recover from and prevent mental health problems.

This website provides information, news and events on mental health issues, information on problems, treatments and strategies for living with mental distress, as well as links to key mental health organisations and websites.

020 7803 1100

Migraine Action Association

Provides information on all aspects of migraine, its causes, diagnosis and treatment.

0870 0505898


Mental health charity working to create a better life for everyone with experience of mental distress through campaigning and education. Advice and information.

0845 7660163

MIND in Andover - 01264 33 22 97

Southampton 023 8033 4977

Multiple Sclerosis Society

Assistance towards the costs of aids, adaptations, equipment and mobility and also psychological support or assistance with the cost of physical therapies. It produces numerous publications on MS and runs a freephone specialist helpline.

0808 800 8000

Local groups Lymington & Southampton

Muscular dystrophy campaign

Focuses on all muscular dystrophies and allied disorders. Provides practical, medical and emotional support to people affected by the condition.

Local group

020 7720 8055

National AIDS Helpline

A 24-hour, free and confidential telephone service with advice about HIV/AIDS, sexual health, STD's, local services, clinics and support services.

0800 567123

The Terrance Higgins Trust

0845 1221 200

National Alcohol Helpline (Drinkline)

Drinkline offers the following services:

· Information and self-help materials.

· Help to callers worried about their own drinking.

· Support to the family and friends of people who are drinking.

· Advice to callers on where to go for help.

0800 917 8282

National Asthma Campaign

Help and advice from asthma nurse specialists who listen to concerns and discuss what's right for you, in confidence.


0845 701 0203

National Autistic Society

Champion the rights and interests of all people with autism and to ensure that they and their families receive quality services appropriate to their needs. Information about autism and Asperger syndrome, and about support and services available in the UK.

0845 070 4004

Minicom -

0845 070 4003

National Centre for Independent Living

Resource on independent living and Direct Payments for disabled people and others working in the field.

National Childbirth Trust

Support during pregnancy, childbirth and early parenthood. Social events, breastfeeding help, ante-natal classes, working mothers groups, coffee groups, first time mums group, second time and subsequent birth group.

0870 444 8707

Local groups

National Drugs Helpline

Helpline for drug users, recovering or past users, friends, family, colleagues or contacts of drug users, with information over the phone and a wide range of printed literature which is free of charge.

0800 776600

National Osteoporosis Society

Dedicated to improving the diagnosis, prevention and treatment of this fragile bone disease.

0845 4500 230


National Society for the Prevention of Cruelty to Children specialises in child protection and the prevention of cruelty to children. Free helpline, with 24 hour service.

24 hour 0808 800 5000

Text phone 0800 0560566

Parentline Plus

Offers help and support through free, flexible, responsive services - shaped by parents for parents.

0808 800 2222

Text phone 0800 783 6783

Parkinson's Disease Society

Support, advice and information to people with Parkinson's, their carers, families and friends, and to health and social services professionals involved in management and care

0808 8000 303

Rape and Sexual Abuse Counselling Service

Phone helplines and one to one counselling for men, women and young people who have experienced any form of sexual abuse in childhood or as adults.

01962 848018

For men 01962 848027

For Women 01962 848024


Relationship counselling. Sexual problems service. Relate for parents. One to one counselling for couples who are separating or divorcing.

01962 861336

023 8022 9761


(formerly National Schizophrenia Society).

Services include home treatment and nursing care for people with severe mental illness, support for carers, and helplines for anyone who needs to contact us. Rethink also offers a range of specialist services, including advocacy help on legal issues and projects aimed at young people.

020 8974 6814

Help line 0845 4560455

Local group


Information, support and advice to people with sight problems

0845 766 9999


Services to deaf and hard of hearing people to improve their everyday lives. Research and campaigning group.

0808 808 0123


0808 808 9000


Available 24 hours a day to provide confidential emotional support for people who are experiencing feelings of distress or despair, including those which may lead to suicide.

08457 90 90 90

Drop in at 13 Upper High St, Winchester, 9.30 to 10.00 daily.

11 College Place, Southampton

The Hampton Trust

Works to provide support to those experiencing domestic violence, young offenders and young people at risk of offending.

02380 213520

The Stroke Association

Information and support to patients, carers, families and oprofessionals affected by stroke. External training and talks to groups.

0845 3033 100

Winchester Alliance for Mental Health

Campaign for good mental health across the community.

01962 869211


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